Customer Service

Shipping Policy

Items will be shipped using First Class Mail through the USPS.  I usually ship within 1-3 days of receiving payment.  Insurance is not included in the shipping costs.  All packages will include a tracking number.

Return Policy

Please contact me within 14 days of receiving your purchase if you wish to return an item.  Please wait for my response before sending back your item.  I will supply you with a Return Authorization Number for you to write down on the envelope.  Upon receiving the item in its original condition, I will refund your money, excluding the shipping costs.  Please be aware that you will need to pay for your return shipping costs.

Custom orders may not be returned or exchanged.

Frequently Asked Questions

Q: Will I be receiving the exact same item I see in the picture or will it be remade?

A: In some cases you will receive the same item you see pictured, but if it has already sold, you will be receiving a duplicate. 

Q: Can I request an earring base option that you don't currently offer?

A: Yes, feel free to email me any requests for a different earring base, and I will let you know if I can accommodate you.

Q: Can I order an item that is out of stock?

A: Yes, please send me an email, and I will remake the item for you if all materials are available.  I will then update the website for you to purchase the item.  If all materials are in stock allow 1-3 days for it to be remade and shipped out to you. 

Q: Can I request a different length for a necklace?

A: Yes!  If you think the necklace extension will not be long enough, I can custom make you a longer extension piece to add on to your chain.  Prices may vary depending on the thickness of the chain.  I will send you a price quote.

Testimonials

  • "Thanks for the earrings Sheret. I will enjoy returning to see your new pendants and necklaces here in the future. They're all very unique and beautiful. This is the nicest handmade jewelry I've seen since my trip years ago to Tsfat and Jerusalem. Many blessings for continued success!" -Ben S.
  • "Absolutely gorgeous - way nicer than picture. Many, many thanks n Great Seller." -AK
  • "You are an artist! Your jewelry is extraordinary..." -SLR
  • "Great Results, Good Value, Creative"  -DI
  • "I have always appreciated beaded jewelry and often don't find what I like in stores so I purchased a beautiful topaz stone in a bead store.  It was difficult to know how to make it a functional necklace.  I asked Sheret how I could do this and she suggested wire wrapping the stone.  She was patient while we spoke about how I wanted it done.  And she was able to create a simple wire around the stone that didn't cover the stone's beauty. I get compliments on the stone everywhere I go.  Thank you so much Sheret!!" -Kayla K.
  • "Sheret's Jewelry is beautiful, creative, sparkly, and vibrant!  Each time I wear one of her handcrafted pieces of jewelry that is art, I received many many compliments.  Some people have walked up to me and said, "That piece is stunning!"  Elisheva W.
  • "Dear Sheret,   Thank you so much for your amazing work at D's party.  You were a pleasure to work with and your jewelry was just so beautiful.  All my gratitude and will 'spread' the word.  Love, J."  -JD